At MizuSoft, operated by Melbourne Health, we aim to ensure that your dry skin care products are packed securely and delivered safely to your address. Please read the following Shipping Policy for information about our delivery process.

1. Company Information

Brand: MizuSoft
Address: 206, Perody Pearl, Vijaya Bank Layout, Bengaluru, Karnataka – 560076, India
Phone: +91 72043 03407
Email: melbournehealth07@gmail.com

2. Order Processing

  • Orders are generally processed within 1–3 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays may be processed on the next business day.
  • Once your order has been dispatched, you may receive shipping or tracking information through your registered email address or mobile number.
  • Processing time may be longer during sales, promotional periods, holidays, or unforeseen circumstances.

3. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.

Delivery timelines are estimates and may vary because of:

  • Location and serviceability
  • Weather conditions
  • Public holidays
  • Courier delays
  • Transportation disruptions
  • Incorrect or incomplete delivery information
  • Other circumstances beyond our reasonable control

4. Shipping Areas

We currently ship products to serviceable locations within India.

Delivery availability may depend on the courier service operating in your PIN code. If your location is not serviceable, we may contact you regarding the order.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any applicable free-shipping offers will be subject to the terms and conditions mentioned on our website or promotional offer.

6. Tracking Your Order

Once your order has been dispatched, tracking details may be provided through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information provided by the courier partner to check the delivery status of your order.

7. Incorrect Shipping Information

Customers are responsible for providing accurate delivery details, including:

  • Full name
  • Complete shipping address
  • City and state
  • PIN code
  • Contact number

MizuSoft / Melbourne Health will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

If an order is returned because of an incorrect address or repeated delivery failure, additional shipping charges may apply for reshipment.

8. Delayed or Lost Shipments

While we work with reliable courier partners, delivery delays may occasionally occur.

If your order is significantly delayed or appears to be lost during transit, please contact us. We will coordinate with the relevant courier partner to investigate the shipment.

9. Damaged Packages

Please inspect your package when it is delivered.

If the package appears to be severely damaged, opened, leaking, or tampered with, we recommend:

  1. Taking photographs or videos of the package before opening it.
  2. Recording the condition of the product and packaging.
  3. Contacting us as soon as possible with your order details and supporting photographs/videos.

We will review the matter and coordinate with the courier partner where appropriate.

10. Delivery Attempts

Courier partners may make multiple delivery attempts before returning an undelivered package to the sender.

Customers should ensure that someone is available to receive the order and that the provided phone number remains reachable during the delivery period.

11. International Shipping

At present, MizuSoft does not guarantee international shipping. Orders are primarily intended for delivery within India unless otherwise specifically confirmed by us.

12. Changes to Shipping Policy

MizuSoft / Melbourne Health reserves the right to modify this Shipping Policy from time to time. Any changes will be published on this page with the updated effective date.

13. Contact Us

For questions regarding your order or delivery, please contact:

MizuSoft
Address: 206, Perody Pearl, Vijaya Bank Layout, Bengaluru, Karnataka – 560076, India
Phone: +91 72043 03407
Email: melbournehealth07@gmail.com