At MizuSoft, operated by Melbourne Health, we take great care to ensure that our dry skin care products are properly packed and delivered to customers in good condition. Due to the nature of our personal care and skincare products, all purchases are final and we do not accept returns or provide refunds, except where required by applicable law.

1. No Return Policy

Once an order has been successfully placed and payment has been confirmed, the product cannot be returned or exchanged due to:

  • Change of mind
  • Incorrect product selection
  • Personal preference
  • Ordering the wrong quantity
  • No longer requiring the product
  • Dislike of the product after opening or use

For hygiene and product-safety reasons, opened or used skincare products cannot be accepted back.

2. No Refund Policy

All sales are final and non-refundable.

Once an order has been processed or dispatched, we do not provide refunds for cancelled orders, change of mind, or other personal reasons.

3. Damaged or Incorrect Products

Although we do not accept general returns, if you receive:

  • A damaged product
  • A leaking or visibly defective product
  • An incorrect product
  • A product that appears to have been damaged during transit

please contact us as soon as possible after delivery.

You may be required to provide photographs or videos of the package and product, along with your order details, so that we can investigate the issue.

If the issue is verified and a remedy is required under applicable law, we may, at our discretion and subject to applicable requirements, arrange an appropriate resolution such as replacement.

4. Products Damaged During Delivery

Customers should inspect the package upon delivery.

If the package appears damaged, opened, or tampered with, please take photographs/videos before opening the package and contact us promptly.

We will review the matter with the relevant courier partner.

5. Incorrect Address or Failed Delivery

Customers are responsible for providing the correct name, address, PIN code, and contact number at checkout.

We are not responsible for failed delivery resulting from:

  • Incorrect or incomplete address
  • Incorrect PIN code
  • Incorrect phone number
  • Customer being unavailable to receive the order
  • Repeated failed delivery attempts

Additional shipping charges may apply if a shipment needs to be resent.

6. Order Cancellation

Once an order has been processed or dispatched, cancellation may not be possible.

If you need to request cancellation, please contact us immediately after placing the order. Cancellation requests will be considered only if the order has not yet been processed or dispatched.

7. Hygiene & Product Safety

MizuSoft products are personal care/skincare products. For hygiene, safety, and quality-control reasons, opened or used products cannot be returned or exchanged.

8. Exceptions Required by Law

Nothing in this policy is intended to limit or exclude any consumer rights or remedies that cannot legally be excluded under applicable Indian law.

9. Contact Us

For questions or concerns regarding your order, please contact:

MizuSoft / Melbourne Health
Address: 206, Perody Pearl, Vijaya Bank Layout, Bengaluru, Karnataka – 560076, India
Phone: +91 72043 03407
Email: melbournehealth07@gmail.com