At MizuSoft, operated by Melbourne Health, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our dry skin care products, or contact us.
1. Company Information
Company/Brand: MizuSoft
Business Name: Melbourne Health
Address: 206, Perody Pearl, Vijaya Bank Layout, Bengaluru, Karnataka – 560076, India
Phone: +91 72043 03407
Email: melbournehealth07@gmail.com
2. Information We Collect
When you use our website or purchase our products, we may collect:
- Name
- Billing and shipping address
- Email address
- Phone/mobile number
- Product and order details
- Payment and transaction information
- Website usage and browsing information
- Information you voluntarily provide when contacting us
We only collect information that is reasonably necessary to provide our services and process your orders.
3. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm purchases and provide order updates
- Respond to customer enquiries
- Provide customer support
- Process payments through authorized payment providers
- Improve our products, website, and services
- Send service-related communications
- Send promotional communications where permitted and where you have provided appropriate consent
- Prevent fraud, misuse, or unauthorized activity
- Comply with applicable legal and regulatory requirements
4. Payment Information
Payments may be processed through third-party payment gateways. We generally do not store your complete debit card, credit card, or banking credentials on our servers.
Payment information is handled by the relevant payment service provider according to its own privacy and security policies.
5. Cookies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember user preferences
- Understand website traffic and usage
- Improve website performance
- Provide a better shopping experience
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
6. Sharing of Information
We do not sell or rent your personal information.
We may share necessary information with trusted third parties when required to provide our services, including:
- Payment gateway providers
- Courier and delivery partners
- Website hosting and technology service providers
- Website analytics and marketing service providers
- Government authorities or law-enforcement agencies when legally required
Third parties are expected to use information only for the purposes for which it is provided and to maintain appropriate security measures.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete transactions and provide services
- Maintain business and transaction records
- Resolve disputes
- Meet legal, tax, accounting, and regulatory requirements
- Prevent fraud and misuse
When information is no longer required, we may securely delete or anonymize it.
9. Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information where legally permissible
- Withdraw consent for certain communications
- Opt out of promotional emails or marketing communications
- Raise a concern regarding the handling of your personal information
To exercise these rights, please contact us using the details provided below.
10. Children's Privacy
Our website and products are not intentionally directed toward children for the purpose of collecting personal information. We do not knowingly collect personal information from children without appropriate authorization where required by law.
11. Third-Party Links
Our website may contain links to third-party websites, payment services, social media platforms, or other external services. We are not responsible for the privacy practices or content of those third-party websites.
We recommend reviewing their respective privacy policies before providing personal information.
12. Marketing Communications
If you have opted to receive promotional communications from us, we may send information about products, offers, or updates.
You can unsubscribe from promotional emails at any time or contact us directly to request that your information not be used for promotional communications.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or privacy practices.
Any updated version will be posted on this page with a revised Effective Date.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Melbourne Health / MizuSoft
Address: 206, Perody Pearl, Vijaya Bank Layout, Bengaluru, Karnataka – 560076, India
Phone: +91 72043 03407
Email: melbournehealth07@gmail.com